Why IVR Reserve?
Critical infrastructure such as energy utilities have the highest susceptibility to experiencing telecommunication system overload at unanticipated times. Since it's not plausible to acquire all the equipment and personnel needed to handle 100% of the possible calls that could happen any time day and night, IVR Reserve offers public utilities the rest of the phone systems capacity when the demand happens.
Two lines or Two Thousand
Regardless of the size of your companies phone system, IVR Reserve can improve your customers experience when you cannot answer the call, plus IVR Reserve can be used to provide call triage, aiding in the prioritization of responding to customers.
Proactive Notification
Because IVR Reserve is designed to serve as a fail over service, when it activates, it usually means there is trouble somewhere, which means IVR Reserve can alert you (or entire groups of personnel) that an event is in progress. When a threshold of calls is reached, IVR Reserve can text, email or call to let you know it has become active.
Who are we?
Austin Valley Software Corporation is a San Antonio, TX based corporation committed to the development of creative, efficient and economical solution for business and government. IVR Reserve meets the needs of public utilities and businesses needing advanced telephony solutions.
